Refund policy

DVDE currently offers exchanges or store credit only. Refunds to the original payment method are not offered unless required by applicable law.

To request a return, contact DVDE through the Contact page on dvdebrand.com before sending the item back. Returns sent without prior approval may not be accepted.

Customers are responsible for return shipping costs. Original shipping charges are non-refundable. If your order arrives damaged, defective, or incorrect, contact us within 5 days of delivery with your order number and photographs. DVDE will cover the cost of correcting an approved damaged or incorrect order.

Exchanges are subject to product availability. If the requested replacement is unavailable, store credit will be issued. Store credit will be sent by email after the returned item has been received and inspected.

Sale items, clearance items, gift cards, and products marked “Final Sale” cannot be returned or exchanged. Items showing signs of wear, washing, fragrance, stains, damage, or missing tags will not be accepted.

This policy does not limit any rights provided under applicable law.